Who are we?
The contents on this website (the “site”) are provided by “Online Quest Games” (hereinafter referred to as “We”, “Us”, “Our”), registered under Ukraine Law.
By using this site / placing an order / making payment, it is deemed that you have read and agreed to the following terms and conditions. If you do not agree to them, do not use the site or access the service from it.
How does it work?
This Website is an online platform where Customers can buy access to the online quest games to play. As a platform. We ensure delivery of the services by the Owner and payment to Owner by Customers.
All online quest games are an original product produced by the Owner of the site.
Customers can place an order by following the order process for the specific quest game. Once the payment is confirmed the customers get access to the game which they can start whenever they want. One bought game is available only once.
You also understand and agree that the Services may include certain communications from Us, such as service announcements, administrative messages and updates.
While registering with the site, please use a valid email address/phone number where you can be reached. We may be required to contact you. Providing an incorrect email address is a violation of the terms and conditions of this agreement.
Customers place orders on the site. We do not collect any fee for placing orders.
We use a messaging system for communicating. Our support team and also the writers use a message system for communication. Please check the messages regularly, and promptly address any questions, concerns or additional instructions using this interactive feature. You are not allowed to copy or duplicate in any form the online quest game you bought.
We shall not be responsible or liable for any type of delivery issues including those resulting from any of your service providers like the internet, email, etc. which are beyond our control, or failure of the customer to download the product. Our support team is available to assist you with any delivery problems.
Money Back Guarantee
We assess refund requests on a case-by-case basis as there are usually unique reasons as to why a refund request is made. Please note that if you request a refund, we may require documented proof that the quality of your order is low. Should you feel it necessary to make a refund request, we will immediately forward your order to our Quality Assurance Department. After comparing their findings with the reasons for dissatisfaction, the necessary corrective actions will be taken. Any refund request must be made within the Refund Period.
We provide various methods of contact (i.e. email and live chat) to facilitate communication. Using any of these methods, our Customer Support Center is available to you at any time and will respond to any refund request or other issues promptly. However, if such a request is not received using any of the aforementioned methods within the Refund Period, the company will not be obliged to honor or consider the above said request.
We offer a 14-day money-back period.
Refund Period begins on the date of the Client`s order and expires on the last day of the Refund Period. In case you are not satisfied with any of the Services, you can submit a refund request according to these Terms within the Refund Period. Once the Refund Period elapses, We will not refund any amounts paid.
We will refund 100% of the payment in the following cases:
– In case you accidentally pay twice for the same order, we will refund you the second payment after your confirmation*
* If you place two identical orders and pay for both of them, we will assume that you need both orders completed and start working on them. Therefore, if any of the orders is paid by mistake, please, make sure you contact us immediately to clarify the situation. Of course, you can cancel any order that you do not need before it is processed;
We will not refund the payment in the following cases:
– If you have already used the service (played online quest game you paid for);
– In case of timely delivery of the Product, We will not be responsible for the failure of the Customer to use the Product. Please note that you will still be billed for the service rendered and no refund is guaranteed at this point in order to pay the Owner;
– Excludes all liability for damages arising out of or in connection with your use of this Website. The latter includes, without limitation, damage caused to your computer, computer software, systems and programs and the data thereon, or any other direct or indirect, consequential and incidental damages;
Payment, Tax and Chargeback
Placing an order on the site for any job/project is free. Once the entire agreed sum is received by the Owner, it is deemed that the order is complete and is to your satisfaction and no refund will be possible.
A chargeback (being a challenge to a payment that a User files with their card issuer or financial institution), and any subsequent reversal instruction, is made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow such instructions.
You acknowledge and agree that we will be entitled to recover any chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to you by Owner through the Website, as well as any processing or any other fees whatsoever incurred by us on those chargebacks and reversals.
You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors). If you initiate any chargeback request or other “Request for Information” or similar process, you expressly agree and consent to us to share any and all information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback request.
You are responsible for paying any taxes, including any services or value-added taxes, which may be applicable depending on the jurisdiction of the services provided.
Depending on your residence or location, you may be subject to certain ad valorem or other taxes, on certain fees that we charge. These taxes will be added to fees billed to you, if applicable.
You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.
OUR SERVICE IS PROVIDED ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. IN NO EVENT SHALL OUR SERVICES BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS; ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR; ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY CUSTOMER OR OTHER THIRD PARTY, AND/OR; ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR SITE. WE MAY PROVIDE LINKS TO THIRD PARTY WEBSITES AS WELL AS ADVERTISEMENTS. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH OUR SITE OR ANY HYPERLINKED SITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. THESE THIRD PARTY SITES HAVE THEIR OWN PRIVACY POLICIES. WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICIES OF WEBSITES YOU CHOOSE TO LINK TO FROM SITE SO THAT YOU CAN UNDERSTAND HOW THOSE WEBSITES COLLECT, USE AND SHARE YOUR INFORMATION. WE ARE NOT RESPONSIBLE FOR THE PRIVACY POLICIES OR OTHER CONTENT ON WEBSITES OUTSIDE OF THE SITE. AS A PROVIDER OF ONLINE SERVICES, WE ARE NOT LIABLE FOR ANY STATEMENTS, REPRESENTATIONS OR CONTENT PROVIDED BY ITS USERS IN ANY PUBLIC FORUM, BLOG OR OTHER INTERACTIVE AREA, EVEN IF WE HAVE BEEN ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
WE FURTHER DO NOT WARRANT THAT ITS SERVICE WILL BE SECURE OR UNINTERRUPTED; THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED WITHIN THESE MATERIALS WILL BE ACCURATE AND COMPLETE. WE MAY MAKE CHANGES TO THESE MATERIALS AT ANY TIME WITHOUT NOTICE. WE MAKE NO COMMITMENT TO UPDATE THE MATERIALS. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US, ITS EMPLOYEES, LICENSORS OR THE LIKE, WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH INFORMATION OR ADVICE.
We are not responsible for any problems or technical malfunction of any communication network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email due to technical problems or traffic congestion on the Internet or through any of Our Services or combination thereof, including any injury or damage to Customer or to any person’s computer related to or resulting from participation or downloading materials (for the purpose of viewing only), in connection with our Services Governing Law
These Terms shall be governed by the law of Ukraine. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.
Any action or other judicial proceedings for the enforcement of this agreement or any of its provisions shall be instituted in the courts of competent jurisdiction of Ukraine.
Any questions or concerns about these terms and conditions of use should be brought to our attention by email to email@example.com, and providing us with information relating to your concern.